Question 1

Who does CyberBadger work with?

Accepted Answer

We work with homes and small to medium businesses across Hamilton, Burlington, and the surrounding area. Every solution is tailored to what you actually need, whether that is a single camera or a full network and security overhaul.

Question 2

What area do you serve?

Accepted Answer

We provide on-site service within roughly 30 km of Hamilton and Burlington. Remote support is available more broadly across the province.

Question 3

Do you have a physical storefront?

Accepted Answer

No. We operate as a mobile, owner-operated business and travel to client sites. That keeps our overhead low and our pricing fair, and it means you get personal service directly from the founders.

Question 4

Do you take on residential work?

Accepted Answer

Yes. We work with homes across the Hamilton and Burlington area, with a focus on high-end residential projects like camera systems, whole-home Wi-Fi, and structured networks. Residential work is booked as a paid on-site visit rather than a free assessment, and it is billed at $200 for the first hour, including dispatch, then $135 per hour. We do not offer free residential quotes or phone support, because the honest way to help a home is to come out, see the property, and do the work properly. Free on-site assessments are reserved for new business projects.

Question 5

How do we get started?

Accepted Answer

We start with a conversation about your needs. New business projects get a free, no-obligation on-site assessment and a clear written quote before any work begins. Residential visits are booked as an on-site service call.

Question 6

Do you offer on-site and remote support?

Accepted Answer

Both. We provide hands-on on-site installation and service across Hamilton and Burlington, plus remote support for issues that do not require a visit, so you get the fastest path to a fix.

Question 7

How quickly do you respond?

Accepted Answer

We reply to all enquiries within one business day. Existing clients can call directly for urgent issues during business hours.

Question 8

Am I locked into a long-term contract?

Accepted Answer

No long-term contracts are required. We earn your business through quality work and ongoing support rather than lock-in, though optional maintenance plans are available if you want one.

Question 9

What cybersecurity services do you offer?

Accepted Answer

Risk assessments built on the NIST Cybersecurity Framework, network security, endpoint protection, access controls, security training, and best practice guidance. Together these help detect, reduce, and respond to threats before they become incidents.

Question 10

Do you install security cameras?

Accepted Answer

Yes. We design and install AI-assisted camera systems for homes and businesses, including configuration, coverage planning, clean cabling, and secure remote access from any device.

Question 11

Can you repair my existing security cameras?

Accepted Answer

It depends on the system. Many older or budget camera systems are closed and proprietary, so parts, firmware, and app access are locked to one vendor and cannot be serviced or expanded independently. When that is the case, the sensible option is usually to replace the system with a high-end, open platform we can fully install, support, and grow with you over time, rather than keep patching something we cannot properly stand behind. If your current system is one we can work with, we will tell you honestly and help you get more out of it.

Question 12

Can you help with phone systems or VoIP?

Accepted Answer

Absolutely. We help select, configure, and maintain modern VoIP phone systems, desk phones, and softphone apps, with a focus on reliability, call quality, and cost savings versus traditional landlines.

Question 13

Do you build websites too?

Accepted Answer

Yes. We design and build custom websites focused on performance, usability, and security, from full-stack React and Next.js builds to WordPress. We also improve the speed and SEO of existing sites.

Question 14

Do you support the systems you install?

Accepted Answer

Yes. Once we have installed your cameras, network, or phones, we keep them running with monitoring, updates, and help when you need it, remote or on-site.

Question 15

Is there anything you do not do?

Accepted Answer

We try to help with whatever is needed across networks, cameras, cybersecurity, VoIP, and websites, and we will point you in the right direction otherwise. A few things fall outside our scope, like 24/7 alarm monitoring or dispatch, and cell phone or device repair.

Question 16

How much do your services cost?

Accepted Answer

We keep pricing transparent. New business projects get a clear written quote after a free on-site assessment, so you know the cost before any work begins. Residential visits and other on-site service calls are billed at $200 for the first hour, including dispatch, then $135 per hour.

Question 17

How much does a security camera system cost?

Accepted Answer

It depends on the property, and we cannot give you a real price from photos. A camera system has to be designed on site, because sightlines, mounting points, cable routes, lighting, and the spots where you actually need to identify a face or a plate all change what the system needs, and a photo simply cannot show them. For a business buying a system, the on-site assessment and design are free. For a home, the visit is booked as a service call, billed at $200 for the first hour, including dispatch, then $135 per hour. Either way, once we have seen the property you get a clear written quote before any work begins.

Question 18

Why does network and security engineering cost what it does?

Accepted Answer

Network infrastructure and security engineering is a specialized, high-skill discipline, and our pricing reflects that. You are paying for design and configuration done correctly by people who do this for a living: a network that is properly segmented, a firewall built to deny by default, and systems that hold up when something goes wrong. Getting it right the first time is far cheaper than living with a setup that is insecure or unreliable, or paying to have it redone later. We keep our rates transparent and give you a clear written quote up front, so there are no surprises.

Question 19

Is the initial assessment really free?

Accepted Answer

Yes, for new business projects and installations. The on-site assessment is free with no obligation: we evaluate your needs and give an honest recommendation and a clear written quote. Residential visits are booked as an on-site service call rather than a free assessment.

Question 20

What is the difference between a quote and a service call?

Accepted Answer

New business projects get a free on-site assessment and a clear written quote that you approve before we start. Residential visits, and any other on-site work, are billed as a service call: $200 for the first hour including dispatch, then $135 per hour. We keep you informed on scope, but the work takes the time it takes.

Question 21

Do you provide ongoing support after installation?

Accepted Answer

Yes. We stay available for monitoring, updates, troubleshooting, and questions whenever you need us, and we offer optional maintenance plans for clients who want regular check-ins.

Question 22

What are your hours, and what if I need help after hours?

Accepted Answer

Regular hours are Monday to Friday, 9 AM to 5 PM ET. We are not a 24/7 service, but you can leave a voicemail for a callback the next business day. After-hours help is available too, billed at an emergency rate.

Question 23

How do I get in touch?

Accepted Answer

Call or text us, email contact@cyberbadger.ca, or use the contact form. We reply within one business day.

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